Last Updated: September 9, 2026
We want customers to understand the return and cancellation requirements before purchasing a barrel sauna.
Because barrel saunas are large, bulky products that may be custom-configured, specially ordered, or shipped by freight, return conditions can differ from those for ordinary consumer products.
Before You Order
Please review:
- Product dimensions
- Capacity
- Wood type
- Heater type
- Heater requirements
- Porch configuration
- Glass configuration
- Assembly configuration
- Delivery requirements
- Foundation requirements
- Electrical requirements
- Product-specific warranty information
If you are uncertain whether a particular model is appropriate for your property, contact us before placing your order.
Order Cancellations
Cancellation eligibility may depend on whether your order has been processed, manufactured, customized, or shipped.
Actual cancellation window and any cancellation fees neededState the real window during which an order can be cancelled without a fee, and any fees that apply after that point (common for freight/custom orders), before publishing this as final policy.
For cancellation requests, contact: sales@barrelsaunausa.com
Include your order number and the reason for your request.
Returns
Actual return window and eligibility requirements neededState the real number of days customers have to request a return and which conditions (e.g. unopened, uninstalled, original packaging) apply, before publishing this as final policy.
Certain products may not be eligible for return because of their size, custom configuration, special-order status, installation, use, or other applicable restrictions.
Do not ship a product back without receiving return instructions from Barrel Sauna USA.
Damaged Deliveries
Customers should inspect shipments as soon as reasonably possible after delivery.
If a shipment appears damaged:
- Photograph the packaging before moving or opening it where practical.
- Photograph any visible damage to the product.
- Keep the original packaging.
- Contact us promptly.
- Provide your order number and photographs.
This documentation may be required to process a freight or product-damage claim.
Incorrect or Missing Items
If your order arrives with missing, incorrect, or damaged components, contact us promptly with:
- Order number
- Product name
- Description of the issue
- Photographs where applicable
- Packing-slip information
We will review the issue and determine the appropriate resolution.
Refunds
Approved refunds will be processed using the applicable payment method.
The time required for a refund to appear in your account may depend on your payment provider or financial institution.