Because barrel saunas are large freight items, returns generally work differently than returning a small parcel. Freight carriers charge to pick items back up, and a large item that has already been delivered and unpacked is more expensive to return than one still in its original crate.
What to expect
Retailers of large freight items commonly charge a restocking fee on returns and require the item to be repackaged in its original crating; return freight cost is often the buyer’s responsibility unless the item arrived damaged or defective. Cancelling before an order ships is usually straightforward; cancelling after it has shipped is not.
Real returns policy neededAdd the actual return window, restocking fees (common for large freight items), who pays return freight, and the process for damaged-on-arrival claims.